Complaints
If you have any concerns about the way in which we are using your personal information, please contact our Legal Department in the first instance and we will try to resolve your concern.
In the event that you wish to make a complaint you may contact us at:
Statera Managing Agency Limited
The Hallmark Building
2nd Floor, 52 56 Leadenhall Street
London, EC3A 2BJ
United Kingdom
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Lloyd’s Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Kent
ME4 4RN
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk