Claims
Statera understands the importance of a customer centric claims service and we have encapsulated in the Statera Claims Commitment.
Claims
Statera understands the importance of a customer centric claims service and we have encapsulated in the Statera Claims Commitment.
As part of our Claims Commitment, we will:
- Treat all customers fairly by looking at claims ‘through the lens’ of the policyholder.
- Support our brokers and provide prompt access to decision makers.
- Provide clear communication on next steps to resolve a claim.
- Issue prompt coverage determinations.
- Provide ‘advance’ payments on valid claims where we have written the risk 100%.
- Find ways to pay valid claims at the earliest opportunity and reduce claims lifecycle.
But don’t take our word for it, below are what brokers and delegated claims partners say:
Working with Statera feels like a genuine partnership. Their team is approachable, flexible, and collaborative, and their claims professionals are responsive and knowledgeable in delegated business.
We share a clear focus on continued improvement and delivering the best possible outcomes, with Statera ensuring we are actively included in achieving those goals.
Managing Director of Canadian DCA
They make my job easier. Even when pricing is higher than other markets, the insured chose to stay because of the claims service. Hats off to the claims team.
US Wholesale Partner
What sets Statera apart is their commitment to going above and beyond expectations. They are consistently responsive, often providing clear direction and support in a timely manner, even outside of regular working hours when urgent matters arise. Their proactive approach and willingness to assist ensure that issues are addressed efficiently and effectively and to the benefit of the end customer.
CEO and President of North American DCA
Our Claims team
Jonathan Gormley
Chief Claims Officer
Siobhan Biswas
Technical Head of Claims
Matt Nicholas
1st Party Claims Manager
Annette Newman
Specialty Claims Manager
Ryan Smith
E&O Claims Manager
Neil James
Senior Claims Adjuster
Sam Dolphin
Claims Adjuster
Marianne Ursal
Claims Adjuster
Jonathan Gormley
Chief Claims Officer
Jonathan has been Chief Claims Officer at Statera (formerly Beat Syndicate 4242) since 2020. He has 30 years’ experience handling claims in the Lloyd’s market across multiple lines of business and has overseen response to some of the market’s largest catastrophe losses.
+44 (0) 20 7123 5259
+44 (0) 7780 060 372
jonathan.gormley@statera-uw.com
Siobhan Biswas
Technical Head of Claims
Siobhan has been Technical Head of Claims at Statera (formerly Beat Syndicate 4242) since 2024. She has 22 years’ experience handling claims in the Lloyd’s market across multiple lines of business. Prior to joining Statera, Siobhan was Complex Claims Manager at Premia Re.
+44 (0) 7391 044 381
siobhan.biswas@statera-uw.com
Matt Nicholas
1st Party Claims Manager
Matt manages all claims within the first party space, including property, energy and A&H. He has almost 30 years of experience in the Lloyd’s market and previously at AEGIS London for 9 years in the role of Property claims manager. Prior to that, he handled property and binding authority claims at XCS.
+44 (0) 20 7123 5293
+44 (0) 7445 349 666
matt.nicholas@statera-uw.com
Annette Newman
Specialty Claims Manager
Annette is Statera’s Specialty Claims Manager. She has more 25 years’ experience in the insurance industry, specialising in first-party property and specialty claims, with particular expertise in risks written via binding authorities.
+44 (0) 20 7123 5348
+44 (0) 7385 504 932
annette.newman@statera-uw.com
Ryan Smith
E&O Claims Manager
Ryan has more than 15 years of claims experience in the London Insurance Market and has maintained claims positions within major lead market carriers. His predominant area of expertise is within professional indemnity (including both ‘open market’ and ‘delegated underwriting’ risks) with a focus on North America and other jurisdictions including the UK, Australia, Europe and Canada. Ryan has also handled claims in other related fields which include cyber, general liability, trade credit/political risk and D&O. Ryan has an Undergraduate degree in Law and a Post Graduate Diploma in International Affairs.
+44 (0) 20 4581 7228
+44 (0) 7503 709 040
ryan.smith@statera-uw.com
Ryan Smith
E&O Claims Manager
Ryan has more than 15 years of claims experience in the London Insurance Market and has maintained claims positions within major lead market carriers. His predominant area of expertise is within professional indemnity (including both ‘open market’ and ‘delegated underwriting’ risks) with a focus on North America and other jurisdictions including the UK, Australia, Europe and Canada. Ryan has also handled claims in other related fields which include cyber, general liability, trade credit/political risk and D&O. Ryan has an Undergraduate degree in Law and a Post Graduate Diploma in International Affairs.
+44 (0) 20 4581 7228
+44 (0) 7503 709 040
ryan.smith@statera-uw.com
Neil James
Senior Claims Adjuster
Neil has more than 35 years of claims experience working in the Lloyd’s and company insurance markets. Dealing predominantly with professional indemnity claims working with and assisting a wide range of professionals across the legal, financial, property and construction industry on behalf of insurance companies, Lloyd’s syndicates and MGAs.
+44 (0) 7552 105 785
neil.james@statera-uw.com
Marianne Ursal
Claims Adjuster
Marianne, originally from Toronto, Canada, joined Statera and the London market in early 2026 as a claims adjuster. She brings three years of experience with property and A&H claims to our team.
Sam Dolphin
Claims Adjuster
Sam has over 13 years of insurance industry experience across both the Lloyd’s and Company markets. Sam joined Statera Managing Agency in 2026 and has extensive claims expertise spanning Property, Accident & Health, and Binding Authorities.